Apple’s Mac OS X and iOS poised to take over the world?

It’s been more than three years since I outfitted my surgical practice with Apple Macs. This was done in response to a catastrophic failure of the Window PCs that graced my office before June 2007. So, has the switch to Apple Macs been all that? Has the Apple experience lived up to the hype or did I doom myself to a miserable existence? Read on to find out.

The answer, in short, is that Apple and Mac OS X, in addition to the iPhone and now iPad, have performed incredibly well and have given me control back of a mission-critical component necessary in earning my livelihood. 

As any smart business person knows, the key to ensuring control over your own destiny is to have control over the key elements that are essential for you to fulfill your goal. In fact, it is this tenet that Steve Jobs instilled in the company he founded when he returned in late 1996. [Jobs ensured control over key hardware components such as the custom processor (A4 chip), its own operating system, Mac OS X and its younger sibling iOS, as well as its proprietary in-house design team that constructs state of the art form to support each unique product’s function.] One can learn many crucial lessons from Jobs and the company.

The goal of my practice is to treat patients—anything that interferes with or slows down this process is wasteful and inefficient. Having a reliable, easy to use computer system is essential to keeping the office running optimally. This is what Mac OS X is all about. Any minor hiccups that computer systems are prone to can be easily handled on the Mac.

The few occasions where I had to hire an IT professional to help me with my network has been non-emergent and usually to upgrade the system or critical software that I wanted a professional to manage. At no time was my office staff wasting time on the phone with a support specialist (from either the practice management software or hardware vendor). Problems that occurred did not recur and new issues did not arise out of an original problem, which routinely occurred with my Windows PC system.

In fact, the only time I ever turned to Apple for any kind of help was when I took one of my older polycarbonite MacBooks in to the Apple store to have it repaired when a fine crack appeared in its housing almost three years after I bought it (still protected under AppleCare and the repair didn’t cost me a dime).

When I am away from my office in the evenings and on weekends, or out of town for meetings, the iPhone and iPad are invaluable. With the LogMeIn Ignition app I can remote into my Mac Pro at work and gain access to the office schedule, any patient’s medical history, and clinical, operative and post-op notes.

I also am able to access emergency voicemail pages from patients that need my immediate attention through PhoneValet. Wherever I may be, keeping in touch with my office staff, paying bills through specific bank and credit card apps or the web and staying on top of medical, dental or surgical pathology and treatment via Epocrates and Lexi-Comp apps or the MD Consult website are all seamless and enjoyable through my iOS devices.

It seems as though my own experience is mirrored by the masses as Apple’s growth continues to surge upward in revenue and stock price as well as employee hirings and land acquisition to expand its headquarters in Cupertino and its retail footprint throughout the world.

If you agree or disagree with any of my assessments or if you have a compelling story that involves the Mac or iOS devices, let me know!

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